Click & Collect

How does it work?

At Check out, select Click & Collect

You will receive a confirmation email once your order is confirmed and a seperate email once your order is ready for collection – normally within 48 hours of placing an order.

How to collect your items.

Make sure you bring your confirmation email as proof of purchase 
Head to our Lilac Warehouse or our coffee window, disclose your name and order number and grab your order!

We are open for click and collect:

Mon-Fri 8am-1pm

Sat-Sun 8am-1pm

Please wait for the email indicating that your order is ready before coming to collect your order.

Is Click & Collect Free?

Yes Sweetie!! Click and Collect is totally free!

How long do you hold Click & Collect orders?

We hold Click & Collect orders for up to 3 months, after this time we will cancel your order, re-upload the items to our website and you will not be refunded. If you can no longer come to collect your item, please get in touch with us at and we can arrange to ship the order to you at our standard fee of $10

Can someone collect my Click & Collect order for me?

Yes - family and friends can collect your order on your behalf. Just make sure they bring a screenshot or copy of your order collection notification.

Can I return an item in store once I collect my order?

Unfortunately, we are unable to offer refunds on any of our items